Where are we located?

We are located in Macau. It is a beautiful small city located next to Hong Kong. With a unique mix of Portuguese and Chinese cultures, the city is energetic in day and calming at night.


Production time

Our production time normally takes around 1 week (custom wax seal stickers takes around 2 weeks) AFTER your order is processed and payment cleared. For orders that include items with different processing time, we will wait till everything is ready before shipping.

Our office in Los Angeles carries a selection of items usually ready to ship in 1-2 business days.


Who do we ship with?

Our Macau office ships with Macau Post (Correios de Macau) Registered Mail while our Los Angeles office ships with USPS First Class Mail.

For international packages, the post office of the receiving country has full control over the package once it departs our post offices and they each follow their own delivery procedure. We do not request signature services unless it is requested by the customer him/herself as it requires an additional fee. However, your post office might still request your signature upon delivery.


Shipping time (Macau office and Los Angeles office)

Shipment from our Macau office

Within 1 week:
Hong Kong, Taiwan

Around 2 weeks:
Germany, Japan, Korea, Philippines, Singapore, USA, UK

Around 2~3 weeks:
The Netherlands, New Zealand, Denmark

Around 3~4 weeks:
Austria, Australia, Croatia, Italy, Norway, Russia, Spain, Switzerland

Over 4 weeks:
Canada (please see below section for further details), Greece, Israel, United Arab Emirates

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Shipment from our Los Angeles office

Within the United States:
Around 3~5 business days

International countries:
Around 1~2 weeks

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Inquire about our expedited shipping options if you are interested.

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Please note that the above time frame are based on our previous data. Shipments can sometimes be delayed due to unanticipated factors (i.e. custom and weather). We do not hold responsibility, but we promise to try our best to assist you.


USA customers (if your order is shipped from our Macau office)

USPS may require recipient’s signature for international registered mails. If you haven’t received your package 2 weeks after it has been shipped, it is most likely being held at your local USPS office awaiting to be picked up. Simply show them your ID and tracking number to claim the package.

If any packages remain unclaimed for over 2 weeks after USPS's delivery attempt, they will be returned to us without notifying the recipient. If returned, we can ship your package again, shipping cost will be the responsibility of the recipient.

 


Canada customers (if your order is shipped from our Macau office)

Starting May 2017, standard shipping to Canada will take an approximate of 4 weeks time. Your package will first be shipped to our Los Angeles office, they will then ship the package to you via USPS First class mail. If you need your item(s) sooner, FedEx's 3 business days service is available upon request.


Tracking

Shipments are bound with their own tracking numbers. You will be notified of a tracking number once your order is shipped.

Due to the rapidly growing eCommerce business, registered international mail is no longer a traceable service for some countries. Thus it is best to visit/call your local post office and provide them with the tracking number given for the most undated information.

 

USA - please visit your local USPS office (the branch that delivers your daily mail)

UK - Royal Mail

Australia - please visit your local Australia Post office (the branch that delivers your daily mail)

France - La Poste

Greece - ELTA

India - India Post

Japan - Japan Post

New Zealand - New Zealand Post

Norway - Posten

Denmark - Postnord

Russia - Russia Post

Singapore - Singapore Post

Spain - Correos

Taiwan - Chunghwa Post

United Arab Emirates - Emirates Post

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Expedited shipping - EMSFedEx


Shipping address

Please make sure the address you entered is CURRENT and CORRECT. Orders will be shipped to the address listed on the purchase confirmation. Include your COMPANY NAME if you are using your office address.


Un-deliverable orders / Unclaimed packages

If your address is not found within the post office's mailing system, they WILL NOT inform you before shipping it back to us. So PLEASE make sure your address is correct.

Any lost packages due to incorrect, incomplete, insufficient or outdated address input is at the buyer’s cost. We do not issue refunds for lost, unclaimed or un-deliverable orders.


Change / cancel order?

Sorry, we are unable to cancel orders once processed. By clicking PLACE AN ORDER, you have agreed to our turnaround time.


Wholesale agreement

1. Prices should be set according to our suggested retail price.

2. Selling our products on the below platforms are prohibited: Etsy, eBay, Amazon.

3. Retailers are responsible for any import duties and customs fees that may apply.

4. All wax seal stamps should be sold with its own packaging.

5. All sales are final. Please contact us if your items arrived damaged.

6. We reserve the right to stop selling to retailers that fail to follow the agreement.

7. Shipments can sometimes be delayed due to unanticipated factors (i.e. custom and weather). We do not hold responsibility, but we promise to try our best to assist you.